Internet Explorer 8

If you find that when you login and attempt to view your account you are prompted to login again it probably means that the security settings on your browser are preventing List-Alert from placing the authentication cookie used to authenticate you as a subscriber. To solve this you need to adjust your browser security settings.

Microsoft Internet Explorer

To enable cookies in Internet Explorer 7 or 8:

1. Open Internet Explorer
2. Select Tools
3. Select Internet Options
4. Select Privacy (from the top menu of the Internet Options box)
5. You should see that the security is set at Block All Cookies.
6. If the security is set to Block All Cookies you will need to reduce the security to High by sliding the security bar downwards.
7. Once you have adjusted the setting press Apply at the bottom right of the menu box.

To enable cookies in Internet Explorer 6:

1. Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
2. Click the Advanced button.
3. Select the option 'Override Automatic Cookie Handling.'
4. Select the 'Accept' or 'Prompt' option under 'First-party Cookies.'
5. Select the 'Accept' or 'Prompt' option under 'Third-party Cookies.' (Note: if you select the 'Prompt' option, you'll be prompted to click OK every time a website attempts to send you a cookie.)
6. In the Internet Options window, click OK to exit.

Mozilla Firefox

On a PC to determine which version of the browser you have:

1. Open Firefox
2. Click Help
3. Click About Mozilla Firefox and the version number is displayed.

To enable cookies in Mozilla Firefox 3.x.x (PC):

1. Click Tools > Options.
2. Click Privacy in the top panel.
3. Set 'Firefox will': to Use custom settings for history.
4. Check the box next to Accept cookies from sites to enable cookies, or un-check it to disable them.
5. Click OK.

To enable cookies in Mozilla Firefox 2.x.x (PC):

1. Click Tools > Options.
2. Click Privacy in the top panel.
3. Select the check-box labeled 'Accept cookies from sites.'
4. Click OK.

To enable cookies in Mozilla Firefox (Mac):

1. Go to the Firefox drop-down menu.
2. Select Preferences.
3. Click Privacy.
4. Set 'Firefox will': to Use custom settings for history.
5. Check the box next to Accept cookies from sites to enable cookies, or un-check it to disable them.
6. Click OK.

Chrome

To enable cookies in Chrome (PC):

1. Click the Tools menu.
2. Select Options.
3. Click the Under the Hood tab.
4. Click Content settings in the 'Privacy' section.
5. Make sure Allow local data to be set is selected to allow both first-party and third-party cookies.

For any given web-page, first-party cookies are cookies that are set by the site domain listed in the address bar. Third-party cookies come from other domain sources that have items, such as ads or images, embedded on the page. If you only want to accept first-party cookies, check the box next to Block all third-party cookies without exception.

To enable cookies in Chrome (Mac):

1. Select Chrome > Preferences on the menu bar.
2. Click the Under the Hood tab.
3. Click Content settings in the 'Privacy' section.
4. Make sure Allow local data to be set is selected to allow both first-party and third-party cookies.

For any given web-page, first-party cookies are cookies that are set by the site domain listed in the address bar. Third-party cookies come from other domain sources that have items, such as ads or images, embedded on the page. If you only want to accept first-party cookies, check the box next to Block all third-party cookies without exception.

Safari

To enable cookies in Safari:

1. Go to the Safari drop-down menu.
2. Select Preferences.
3. Click Security in the top panel.
4. Under 'Accept Cookies' select the option 'Only from sites you navigate to.'


Still Having problems?

If you've already checked that your cookies are enabled and you're still seeing an error message that your browser's cookie functionality is turned off, try opening a new window in your browser. Sometimes using tabs in a single browser instance can cause your cookies to stick.

After having one all the above and you still receiving the error message then you could clear your cache and delete your cookies. This will impact all the saved settings from other programs and should be considered a last resort.

If you are having problems at any time please email us with the following information:

1. Operating system e.g. Windows 7
2. Browser used e.g. Internet Explorer 8
3. Security software used (if any) e.g. Norton Internet Security 2010.